Need a job? Do you have what it takes?

My company is currently looking for an additional tech person. Based in Montreal, CompuQuest Corporate Services have been serving the SMB market for close to 10 years now. We have expanded into VoIP solutions, leaving us with a need to hire one or possibly 2 techs to take over some of the work.

What we are looking for:

Certification to me is not important. I remember getting a call from an MSCE (the high Microsoft Certification) and I asked him to send me a C.V., but he was unable, since his computer was not working...
Intuition + personality= job
I would safely say that 70% of our work involves intuition. If you are certified, you are given a problem, and you have memorized the solution to that problem. In the real world, you don't have a problem laid out before you...you have symptoms and you have to figure out what that problem is! Using past experience, Google skills and intuition, you narrow down the issue to get to the cause of the problem. That's what makes a great tech.

Communication. The greatest part of being a tech is communication. First, comfort to the user having a problem by having a calm disposition. Next is listening to the symptoms, to get a good idea of what is going on. Once the work is done, explaining what caused the problem, how you fixed it (in easy terms) and in many cases let them know that it is not their fault. Sometimes, you might have to try one solution, but only time will tell if you took the right path. If you clearly explain to the client that you are attempting one solution, and will follow up to see if it worked, then they will not complain that it wasn't fixed right the first time.

I compare this to being a doctor. When a patient comes in, the doctor asks questions, and get a history from the patient, along with the symptoms. The doctor might prescribe medicine and it might or might not work. If it didn't, then one cause is eliminated and another is tried, till you get the right one. Some doctors have a great intuition and get it right the first time, most of the time.

It a great job, and the clients are like family for CompuQuest. If you think you have what it takes, call us at (514) 932-5516 or send a C.V. to info@compuquest.ca

We look forward to hiring you!